Back to Term and Conditions
Employer and Professional are deemed to have executed the Escrow Instructions pursuant to the federal Electronic Signatures in Global and National Commerce Act (the E-Sign Act) (15 U.S.C. Sec. 7001, et seq.) by clicking to Accept the Membership Agreement or clicking to fund Escrow at the Site, and doing so constitutes an acknowledgement that you are able to electronically receive, download, and print the Escrow Instructions. By clicking to accept an Escrow Job, Employer has agreed automatically to the Escrow Instructions effective when Professional clicks to Accept the Job. By clicking to Accept an Escrow Job, Professional has agreed automatically to the Escrow Instructions. All references to the Escrow in these General Escrow Instructions will include the initial Funding Approval and any additional Funding Approval for the Job.
Throughout these General Escrow Instructions, the terms “Vumero.com,” “us,” and “we” are intended to mean both NAB and Vumero.com unless the context otherwise requires.
When Employer Submits a Funding Approval on the Site, Employer irrevocably authorizes Vumero.com to use the Payment Service to charge Employer’s Account and, as appropriate, Employer’s credit card, bank, or PayPal in the amount of the applicable Funding Approval, and deposit any amounts collected thereby into an Escrow Account for the job. Once Vumero.com has charged the payment method, such charge is non-refundable except pursuant to these General Escrow Instructions and the Dispute Resolution Process. Employer agrees not to ask its credit card company or payment method or bank to charge back any amount to Vumero.com for any reason. If Vumero.com cannot collect such amount for any reason, Vumero.com has no obligation with respect to the creation or funding of the Escrow or any addition to such Escrow. Unless and until Employer submits the initial Funding Approval with Vumero.com, Vumero.com has no obligation with respect to the Escrow. OTHER THAN CHARGING EMPLOYER’S ACCOUNT AND, AS APPROPRIATE, EMPLOYER’S CREDIT CARD, BANK, OR PAYPAL, VUMERO.COM HAS NO OBLIGATION WITH RESPECT TO THE CREATION OR FUNDING OF THE ESCROW OR ANY ADDITION TO SUCH ESCROW.
The Employer’s Submission of Funding Approval for an Escrow constitutes Employer’s agreement to pay the amounts that Employer authorizes Vumero.com to charge against Employer’s Account and, as appropriate, Employer’s credit card, bank, or PayPal. Such payments, once authorized, are final, and Vumero.com will release amounts in the Escrow only pursuant to the Escrow Instructions.
Use of Funds in Escrow Account
Escrow Account Deposit
Vumero.com deposits and maintains all funds in the Escrow Account in the National Australia Bank and is regulated, among other Australian and international regulatory bodies, by the Australian Prudential Regulatory Authority (APRA), Reserve Bank of Australia (RBA) and Australian Securities and Investments Committee (ASIC). You agree that you will not receive interest or other earnings on the funds in the Escrow Account. Vumero.com may earn and retain interest on those funds, may charge or deduct fees, may receive a reduction in fees or expenses charged, or may receive other compensation for banking, payment or other financial services related to the Escrow Accounts.
Employer and Professional may access current information regarding the status of the Escrow on the Site.
Release and Delivery of amounts in Escrow
Vumero.com is authorized to and will release applicable portions of the Escrow Account (each portion a “Release”) to Professional or Employer only pursuant to one or more Release Conditions provided below. Professional and Employer authorize Vumero.com to use the Payment Service to deliver the amount of any Release, and to withhold from Professional those amounts Vumero.com is entitled to withhold pursuant to the Payment Service.
As used in these General Escrow Instructions, “Release Conditions” means any of the following:
1. Employer or Professional has approved the other party’s Release request on the Site;
2. Employer or Professional has failed to timely submit Contrary Instructions to the other party’s Release request pursuant to the Dispute Resolution Process;
3. Professional has approved a refund or cancellation request from an Employer via the Site;
4. Professional has failed to timely respond to a refund or cancellation request from an Employer;
5. Professional requests a refund be issued to Employer;
6. Employer and Professional have delivered joint written instructions to Vumero.com authorizing a Release;
7. Employer or Professional has failed timely to submit to binding arbitration requested by the other pursuant to the Dispute Resolution Process;
8. Employer and Professional have failed to initiate arbitration for an unresolved dispute in accordance with the Dispute Resolution Process;
9. The final binding award of a duly appointed arbitrator from which appeal is not taken;
10. The final binding order of a court of competent jurisdiction from which appeal is not taken; and
11. Employer or Professional has failed to timely respond to a Vumero.com Dispute Assistance notification, Arbitration initiation notification, or otherwise failed to comply with the Dispute Resolution Process.
Service Fees; Payment Processing Fees
When Employer pays or releases escrow funds to a Professional through the Site, Vumero.com deducts certain Service Fee and Payment Processing Fees.
For any dispute arising between Employer and Professional regarding an Escrow (excluding disputes involving claims for injunctive or other equitable relief), the Employer and Professional will pursue resolution of the dispute in accordance with the Dispute Resolution Process.
Escrow During Dispute Resolution Process
During the Dispute Resolution Process, Vumero.com will continue to hold the Escrow pending a Release Condition.
Release of Escrow Account
Upon any Release, the Escrow will terminate as it relates to the portion of the Escrow Account so released. Upon Release of Escrow funds for the final deliverable the entire Escrow Account will terminate.
Releases are Final
Your approval of a Release of any amount in the Escrow Account constitutes your agreement to release such amounts from the Escrow. Any such release is final (except when subject to a good faith dispute in accordance with the procedures described in the Dispute Resolution Process).
Escrow Agent Duties
Vumero.com undertakes to perform only such duties as are expressly set forth in the Escrow Instructions and no other or further duties will be implied. Vumero.com has no liability under and no duty to inquire as to the provisions of any agreement other than the Terms and the Escrow Instructions.
Vumero.com will be under no duty to inquire into or investigate any agreement or communication between Employer and Professional, even if uploaded to the Site. Vumero.com has the right to rely upon, and will not be liable for acting or refraining from acting upon, any written notice, instruction, or request furnished to it in accordance with these General Escrow Instructions, if Vumero.com reasonably believes that such notice, instruction, or request is genuine and that it is signed or presented by the proper party or parties. Vumero.com has no duty to inquire into or investigate the validity, accuracy or content of any such document.
Vumero.com has no duty to solicit any payments or Releases which may be due to or from any Escrow Account. Vumero.com may execute any of its powers and perform any of its duties under the Escrow Instructions directly or through agents or attorneys (and will be liable only for the careful selection of any such agent or attorney) and may consult with counsel, accountants and other skilled persons to be selected and retained by it. Vumero.com will not be liable for anything done, suffered or omitted in good faith by it in accordance with the advice or opinion of any such counsel, accountants or other skilled persons. If Vumero.com is uncertain as to its duties or rights hereunder or receives instructions, claims or demands from any party hereto which, in its opinion, conflict with any of the provisions of the Escrow Instructions, Vumero.com will be entitled to refrain from taking any action and its sole obligation will be to keep safely all property held in Escrow until it is directed otherwise in writing by Employer and Professional or by a final order or judgment of an arbitrator or court of competent jurisdiction.
Escrow Agent Rights
Vumero.com has the right in its sole discretion but not the obligation to institute Arbitration in accordance with the foregoing, or to institute any other legal proceedings including depositing funds held in Escrow with a court of competent jurisdiction, to resolve any dispute between Employer and Professional related to an Escrow. Any provision of these General Escrow Instructions to the contrary notwithstanding, and regardless whether Vumero.com is identified as a party in interest in any dispute, arbitration or other legal proceeding, nothing herein will be construed to limit Vumero.com’s legal and equitable rights, including but not limited to depositing funds held in Escrow with a court of competent jurisdiction. In case of fraud, Vumero.com has the right to Release funds held in Escrow to the defrauded party. Any corporation or association into which Vumero.com may be merged or converted or with which it may be consolidated, or any corporation or association to which all or substantially all the escrow business of Vumero.com may be transferred, will succeed to all the rights and obligations of Vumero.com as escrow agent under these General Escrow Instructions without further act.
Term and Termination of Escrow
The Escrow will terminate automatically upon Release of all funds in the Escrow Account. Vumero.com reserves the right to terminate the Escrow, for any reason, by providing Employer and Professional 20 days written notice.
Survival of Terms Following Termination
Notice of Requested Order
If Professional or Employer intends to obtain an order from any arbitrator or any court, which order might direct Vumero.com to take, or refrain from taking any action with respect to the Escrow, that party will: (1) give Vumero.com at least five business days prior notice of the hearing; (2) include in any such order a provision that, as a precondition to Vumero.com’s obligation, Vumero.com be paid in full for any amounts to which Vumero.com would otherwise be entitled; and (3) be paid for the reasonable value of the services to be rendered pursuant to such order.
No Third-Party Rights
The Escrow Instructions are intended solely for the benefit of Employer, Professional, Vumero.com, and their respective permitted successors and assigns, and no other person or entity has or acquires any right by virtue of the Escrow Instructions unless otherwise expressly agreed to in writing by Employer, Professional and Vumero.com.
Dormant Escrow Accounts
For purposes of determining Dormant status, “activity” means business term or milestone updates or requests, Escrow Funding, Escrow Release, Escrow Refunds, Funding requests, Release requests, Job Cancellation requests, Status Report submittals or actions under the Dispute Resolution Process.
Effective 10 November 2011, if an Escrow Account has a balance but has had no activity for ninety (90) consecutive days after the last milestone date contained in the business terms, then such Escrow Account will be placed on “Dormant” status. Balances in Dormant Escrow Accounts shall be subject to the following rules:
- Vumero.com will notify Employer by their registered email address when Escrow Accounts become Dormant (“Dormant Date”).
- If no activity, other than Release requests, has occurred within seven (7) days after the Dormant Date, Vumero.com will notify the Professional by their registered email address that the Escrow Account is Dormant.
- If no activity, other than Release requests, has occurred within a further seven (7) days (fourteen (14) days from the Dormant Date), (i) milestones with Release requests that are thirty (30) days or older shall be immediately released to Professional; (ii) milestones with Release requests younger than thirty (30) days shall be released to the Professional in thirty (30) days from the date of the applicable Release request; (iii) milestones with no prior Release requests will be immediately released to the Employer.
All payments under this Section, Dormant Escrow Accounts, shall be subject to the applicable Vumero.com Service Fee and a Payment Processing Fee or a fee of 2.75% of the payment for Employers.
Successors and Assigns
These General Escrow Instructions are binding upon and inure to the benefit of the successors and assigns of Employer, Professional, and Vumero.com. However, Vumero.com has no obligation in performing the Escrow Instructions, to recognize any successor or assign of Employer or Professional unless Vumero.com receives clear, authoritative, and conclusive written evidence of the change of such parties.